How do I know what is work related and not work related for each person/department?

When configuring Befective, you can indicate which activities are considered work related, work unrelated or neutral for each case. For example, you can indicate Facebook as “work unrelated” to the support department, so if one of the support employees accesses Facebook, Befective will register the access and classify it as work unrelated. That way, you can have custom metrics for each sector of the company.